An online software sale refund policy outlines the terms and conditions under which customers can request a refund for software purchased from your online platform. Refund policies can vary depending on the nature of the software and your business, but here is a general template for such a policy:
Refund Policy for Cholbe.com
1. Money-Back Guarantee
We want you to be fully satisfied with your purchase of cholbe.com. If you are not satisfied with your purchase for any reason, we offer a 30 days money-back guarantee. This guarantee allows you to request a refund subject to the conditions outlined below.
2. Refund Conditions
a. To be eligible for a refund, you must meet the following conditions:
i. Your refund request must be made within 30 days of the original purchase date.
ii. You must provide proof of purchase, such as an order confirmation email or receipt.
iii. The software must not have been used in violation of the license agreement and must be uninstalled from all devices.
b. Refunds will not be granted under the following circumstances:
i. Requests made after the specified refund period has expired.
ii. Issues caused by the user’s failure to meet system requirements or misuse of the software.
iii. Refunds for products that are not purchased directly from our website but through third-party distributors or retailers. Please refer to their respective refund policies.
3. Refund Process
a. To request a refund, please contact our customer support team at support@cholbe.com or +88 01874042217.
b. Provide your order details, including the order number and the reason for your refund request.
c. Our customer support team will review your request and, if it meets the refund conditions, process your refund within 7 days from the date of approval.
4. Refund Method
Refunds will be issued using the same payment method used for the original purchase. Please allow 5-10 business days for the refund to reflect in your account.
5. Contact Information
If you have any questions or concerns regarding our refund policy or the refund process, please contact our customer support team at support@cholbe.com or +88 01874042217.
6. Changes to the Refund Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on our website, and the date of the last revision will be indicated at the top of the policy.