Return Policy

Return Policy for

1. Returns

We understand that sometimes a product may not be what you expected it to be. To assist you, our vendors have outlined their respective return policies below. Please note that each vendor on our platform may have different return policies, so it’s important to review the specific policy of the vendor you purchased from.

2. General Return Guidelines

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

Most vendors have a specific time frame in which you can return a product. Please check the vendor's return policy for the exact duration.

Personalized items and perishable goods cannot be returned.

To initiate a return, please contact the vendor directly. Vendor contact information can be found in your order confirmation email.

3. Refunds

Once your return is received and inspected, the vendor will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on the vendor's policy.

4. Exchanges

Vendors may offer exchanges for damaged or defective items. If you need to exchange a product, please contact the vendor directly.

5. Shipping

Shipping costs for returns are generally the responsibility of the customer. Please refer to the vendor's return policy for specific details on shipping procedures.

6. Contact Us

If you have any questions about our return policy or an individual vendor's policy, please feel free to contact us at [email protected] or 01874-042212.