Support Policy Page

Support Policy for

1. Customer Support:

Our customer support team is dedicated to assisting customers with their inquiries, concerns, and issues. Customers can reach out to our support team via email at or through the contact form on our website. We aim to respond to all customer inquiries within 24-48 hours, excluding weekends and holidays.

2. Vendor Support:

Vendors are an integral part of our platform. Our vendor support team is available to assist vendors with account-related issues, product listings, and general inquiries. Vendors can contact our support team via the vendor dashboard or by emailing We strive to provide timely assistance to our vendors to ensure a seamless selling experience.

3. Product Inquiries:

Customers can contact vendors directly through the product pages for specific product-related inquiries. Vendors are responsible for responding to customer inquiries regarding their products within 24 hours, excluding weekends and holidays.

4. Order Issues:

In case of order-related issues such as damaged products, wrong items shipped, or missing items, customers can contact our customer support team. We will coordinate with the relevant vendors to resolve the issue promptly. Customers are requested to report order issues within 7 days of receiving the product.

5. Returns and Refunds:

Each vendor on our platform has their own return and refund policy. Customers are encouraged to review the vendor's policy before making a purchase. If a customer wishes to return a product, they should follow the vendor’s specific return instructions. Our customer support team can assist customers in the return process and facilitate communication between the customer and the vendor.

6. Dispute Resolution:

In case of disputes between customers and vendors, our support team will act as a mediator to facilitate communication and reach a resolution. We encourage open and respectful communication between all parties involved to resolve issues amicably.

7. Feedback and Reviews:

We value customer feedback and encourage customers to leave reviews for products and vendors. Honest feedback helps vendors improve their products and services. However, we expect all feedback to be fair, respectful, and based on genuine experiences.

8. Policy Changes:

We reserve the right to update and modify this support policy at any time without prior notice. It is the responsibility of customers, vendors, and partners to review this policy periodically for any changes.

Thank you for being a part of our multivendor ecommerce community. If you have any questions or concerns regarding our support policy, please feel free to contact us at

House 2 Rd No.8, Dhaka 1229